Frequently Asked Questions
The questions our inbox actually receives, answered from audit data rather than marketing copy.
What exactly is a sweepstakes casino?
A gaming platform built on promotional-sweepstakes law rather than gambling licences. You play casino-style games with two currencies: Gold Coins, which are pure entertainment credit, and Sweepstakes Coins, which are given away free and can eventually be redeemed for prizes. Because nothing redeemable is ever sold and free entry is always possible, the operation is legally a promotion – kin to a cereal-box prize draw, not a Vegas floor.
Is any of this real-money gambling?
No. You cannot wager cash, and Gold Coin play has zero monetary stakes. The only route to real value runs through Sweepstakes Coins, which are distributed free and convert to prizes only after playthrough and minimum thresholds are met.
How do I get Sweepstakes Coins without buying anything?
Four reliable channels: the signup grant, daily login bonuses, social-media giveaways, and mail-in postcard requests – a legally mandated free entry route every operator must honour. Our test accounts have sustained months of play through these channels alone.
What does “roughly $1 per SC” mean in practice?
When you redeem, each Sweepstakes Coin converts to approximately one US dollar of prize value. Reach a 75 SC minimum – a common floor – and you are redeeming about $75, delivered as gift cards or bank transfer depending on the operator.
Why do redemption minimums exist?
They limit processing overhead and fraud exposure for operators. From the player side, treat the minimum as part of the offer: a generous signup grant matters less if the redemption floor sits far above it.
Which states are excluded?
Washington, Nevada and Idaho have long been blocked. California joined them when AB 831 took effect in January 2026. Operators geolocate and will not open or pay accounts in these four states – details in our legality guide.
Do I have to verify my identity?
Yes, before your first redemption – expect to supply photo ID and proof of address. Our advice from testing: complete verification early, because it is the single largest cause of first-payout delay.
Are the games fair?
Reputable operators license games from established studios using audited random number generators, and our long-run test results have tracked published volatility as expected. Ownership transparency is one of our 12 audit categories precisely because fairness starts with knowing who runs the house.
Can I play from a phone?
Almost all play happens there. Most operators run browser-based lobbies with no download; a few offer apps. Mobile performance on mid-range hardware is a scored category in every audit we publish.
Who is behind CasinoHeng?
CasinoHeng is operated by OMD AS, a Norwegian company – full details on our About page. We may earn referral commissions from operators, but rankings are set by the audit ledger alone and no operator can buy a position.